Energy supply is one of the most important aspects of any home. A small problem can make your home unbearable. For instance, you cannot power on the fridge or freezer. Still more, you may end up staying in the dark for a whole night. That’s why you should report any issue in the shortest time possible. The following tips and tricks will help you lodge a complaint against your energy supplier.
Pro Tip: If the issue cannot be resolved, use Utility Bidder to switch to a new energy supplier today!
Make A Direct Complaint to The Supplier’s Customer Care Desk
Start with your energy supplier. Make a formal complaint at the company’s customer care service desk. This includes making a call, writing a letter, or sending an email. This will give your supplier an opportunity to respond appropriately and even rectify the problem. Most issues are solved during this step. In the complaint, including the details regarding your case. Attach photocopies of relevant documents. Follow up and ensure that your complaint is well received.
Talk To Citizens Advice Based Consumer Service Body
A good supplier should be able to resolve your complaint. However, there are times when that won’t happen. If that happens, you’ll have no option but to seek help from the Citizens Advice Consumer Service. But unfortunately, they’ll only help you if you’re an elderly person, unemployed, or have a low-income household.
Talk To Energy Ombudsman
If things don’t seem to work outright, then it’s time you consider contacting your Energy Regulator. They can help you get practical action, a financial reward, or an apology. They have the power to chip in and push your energy provider to find a resolution. Bear in mind that the Energy Regulator handles several matters, including those relating to gas and electricity.
You can contact the Ombudsman if you’re working with a smaller provider and your concerns haven’t been addressed within twelve weeks. If the supplier tells you that your complaint isn’t valid, then you’ll definitely want to seek professional help from the Ombudsman.
Things To Expect
The Energy Ombudsman can handle various issues, including those related to energy bills, sales activity, switching a gas or electricity supplier, and energy supply issues like power cuts, as well as, connections.
It’s also important to note that the Energy Regulator can’t deal with decisions made by your energy supplier regarding the prices it charges. Plus, it won’t handle complaints it considers to be unjustified. If your case is related to liquid petroleum gas, the Ombudsman might not be able to help you out. And if your problem can be dealt with by the courts, you might not get their help as well.
In general, your Energy Regulator can only resolve your case if it’s related to companies that participate in the scheme. So, be sure to review the participating companies on their website.
Don’t keep quiet. Don’t let energy issues interrupt your life at home. You can report any problem, and get the issue resolved. Use the above guide to lodge a complaint regarding your energy supplier today!